Returns and RMAs

When a customer wants to return something, you don't need to leave Atlas.

Issue a return

1. Open the original shipment (or Dashboard → Returns → New RMA)
2. Pick a reason: defective, wrong item, no longer needed, damaged in transit, late, quality issue, other
3. Pick a resolution: refund, replacement, store credit, repair
4. Pick what's coming back
5. Click Generate return label

The customer gets an email with a printable PDF return label, a tracking link, and instructions. The RMA gets a unique number (format: RMA-2026-12345).

Tracking the return

Return label is a real shipment — shows up in your normal Shipments list with a Return badge. When marked delivered, the RMA moves to received.

Refund or replace

• Refund — opens Stripe refund flow
• Replacement — opens booking form pre-filled with customer's address
• Store credit — adds credit to customer's account balance
• Repair — leaves RMA in received

Self-service portal

Enable in Settings → Returns — customers can self-initiate at your-domain.com/returns/[order-id].